Field scenario: From the cab the job looks finished. From the driveway you can see missed strips, a rough pile of stems, and one ugly tall stump line.
Why this matters
The customer rarely judges production difficulty; they judge what they see from the driveway, porch, and photos.
Pass standard
The finished area matches the sold scope and looks intentional from the customer’s view.
- Match the finish to the sold scope: rough access, pasture reclaim, trail, view clearing, fence line, or clean residential finish.
- Check the work from the customer’s viewpoint, not just the operator seat.
- Fix obvious missed strips, tall stems, debris piles, and customer-facing rough edges before you call it done.
- Photo-document the final result from the same angles used in the quote or before photos whenever possible.
Operator checkpoints
Scope matchedCustomer viewpoint checkedMissed strips fixedStems reduced to specAfter photos captured
Common mistakes
- Calling it done from the cab only.
- Leaving missed strips or tall stem lines.
- Not matching the sold finish level.
Document in Jobber
- After photos from customer viewpoints.
- Punch-list items handled.
- Any scope limitations explained.
Field standard: The customer judges the job from where they live, walk, and take pictures.